ElevenLabs WhatsApp agent: prepare knowledge and test the answers

Prepare the knowledge the agent should use

The Short introduces a no-code agent that answers from a business knowledge base and can also appear on a website. It does not provide a complete written setup sequence or a timed benchmark.

1. Collect the approved answers to the questions customers actually ask.
2. Separate confirmed opening hours, services and policies from information that is missing.
3. Write a clear escalation instruction for questions the agent cannot answer from that material.

Follow the demonstrated connection, then test it

Use the ElevenLabs destination retained with this video for the product setup. This guide does not invent dashboard buttons, account eligibility or a WhatsApp connection path absent from the source.

1. Follow the Short and the product’s setup instructions for the intended channel.
2. Ask one question explicitly answered in the knowledge base and compare the response with the source.
3. Ask a question with missing information and check that the agent does not invent an answer.
4. Test the website chat and voice experience separately if you use those surfaces.

Use a small acceptance brief

Adapt this test instruction: “Answer only from the supplied business knowledge. If the answer is absent or uncertain, say so and use the agreed handoff. Keep names, prices and policies faithful to the source.”

1. Test a correction to the knowledge base and verify the answer changes appropriately.
2. Check the handoff and the actual destination for unresolved queries before introducing customer traffic.
3. Keep the Short’s requested Eleven Labs comment resource distinct from this written companion; its existing delivery mapping is not changed here.

The takeaway

Use the Short to understand the example and this checklist to review the answers. The “2 minutes” title is not a guarantee of account setup or deployment time.